Frequently Asked Questions

How can I get a Compass quotation for my business?

There are many ways to access our team of people some of which are :-

What policies do Compass offer?

There are 3 main policies under the Compass Scheme:

1. General Insurance (Buildings, Contents, B.I and Liabilities)
2. Park Owners Insurance (Private Dwelling, Hire Fleet, Sales Stock)
3. Individual Owners Insurance (Choose 1 of 3 offerings to provide your customers with Compass Insurance).

Who are the BH & HPA?

The BH & HPA is the only organisation established exclusively to serve and represent the interests of the British parks industry. They have expertise knowledge in many areas including touring caravans. BH & HPA is a vital and leading organisation within the caravanning industry for both the trade and customer

What insurance advice can I give to individual owners?

We recommend that the only advice you give to your owners is the sum insured required to replace their holiday home.

What is the difference between Reinstatement and Indemnity cover?

Reinstatement (New for Old) cover is to replace any unit with a brand new equivalent model. Indemnity (market Value) cover is to replace any unit with a second hand equivalent model based on the actual value of the unit.

Where can I get advice from as to what cover I would require?

The best way to get advice is to contact your local Compass Account Executive and they will visit to discuss the various Compass options available to you.

What is the Compass Major Disaster Plan?

The Compass Major Disaster Plan is a unique service that provides on-park assistance, 365 days a year, within 8 hours of the first phone call advising us of the disaster. A repairer network and a specialised salvage unit has been put in place in order to help reduce costs and speed up the settlement of claims.

What should I do in the event of a claim?

You must report to us any loss, damage, Incident or claim or any occurrence likely to give rise to a claim and of the institution of any proceedings being brought against you, as soon as reasonably possible but, in no event later than 30 days after you became aware of the Incident.

What should I do in the event of a complaint?

If you have a complaint about our policy please login and refer to the appropriate section in the Policy Document.
If you have a complaint about our service please login and refer to the appropriate section in the Customer Information Leaflet.

What option are there to pay for my Compass Insurance?

Compass offer a direct debit facility to pay over 6 or 10 months or you can pay an invoice with 30 days credit period.

What can I expect as a Compass customer?

You will be looked after by a small and friendly team with many years experience of insuring caravans, chalets and park homes. We have a dedicated team of 8 Account Executives across the UK, one of who will visit you regularly to discuss your insurance needs and keep you updated on any insurance / industry matters. Gain members access to the website.

How are the BH & HPA involved with the Compass Scheme?

The Compass insurance scheme has been designed in conjunction with the British Holiday and Home Parks Association (who are the only organisation established exclusively to serve and represent the interests of the British parks industry) Compass has been working with BH&HPA for over 25 years.